FAQ – Frequently Asked Questions

How do I purchase your art?
  1. Visit the Shop page and browse through all the available artwork. You can shop by material type, e.g., paintings on paper, artwork on canvas, or artwork on wood. You can also shop by size, e.g., large artwork, medium artwork, small artwork, and mini artwork.
  2. Please read the full description of the item you’re interested in, including the size and whether it comes with a frame (most do not, as frames are expensive to ship).
  3. Add the piece to your cart and proceed to checkout, ensuring you provide an active email for communication.
  4. Once payment is received, you’ll receive an email with your invoice and shipping information.
  5. You can email throughout the process if you have any questions.

Yes, I create original paintings and offer limited edition prints of selected original artwork. All available pieces can be found in the Shop section and selected completed works are displayed in the Gallery.

Yes shipping is available in Australia with Australia Post. Shipping costs are calculated at checkout.

 

Orders are processed within 2–3 business days (excluding weekends and public holidays). Once dispatched, estimated delivery times are:

 4–10 business days (longer during peak periods such as Christmas).

You will receive a tracking number once your order has shipped.

I currently only ship within Australia. International shipping is not available at this time.

The prices are advertised in Australian dollars.

There are no spots currently for commission pieces. All available pieces are listed in the shop. Stay up to date with commission spots by signing up for the newsletter.

Here’s a guide based on the medium:

  • Paper: All paper artworks require framing.
  • Canvas Board: These also need to be framed.
  • Stretched Canvas: Ready to hang straight from the box. Or you can add a floating frame to your piece at a local framing shop.
  • Unstretched Canvas: This is shipped and rolled in a tube; it can be stretched at any framing shop.

I primarily use acrylic paints on canvas, canvas board, paper, or wood, sometimes mixed with pastels, stabile woodies or impasto mediums.

I do not currently offer classes. However, you can follow my creative process on Pinterest for updates and insights.

My qualifications are in design and communications, and I’ve spent much of my career in product development and innovation. Whilst fulfilling, creating products based on market demand is not the same as creating from intuitively. During my design undergrad, I really enjoyed exploring various painting and drawing mediums, and it’s been a privilege to reconnect with these creative outlets. Through Journey to Neptune, I explore, unwind, and mentally escape, using art as a pathway to express myself more freely.

For wood-based artworks, I use reclaimed Australian hardwood wherever possible. Shipping is provided in recycled paper mailers, tubes, and packaging, and alternative packaging such as strong bubble wrap and resealable bags is only used when necessary for extra protection. In most instances, materials are sourced locally within the community from Australian-based art suppliers.

  • Original Art: I offer a 7-day change of mind policy. The artwork must be returned in its original condition and packaging within 3 days of notifying me of the return. The customer is responsible for return shipping costs. A refund will be processed within 7 business days of receiving the returned artwork.
  • Commissioned Art: Commissioned pieces are not eligible for returns or refunds, as they are custom-made to your specifications.
  • Prints: I offer a 7-day change of mind policy for prints. You may exchange your print for another of equal value, with return postage at your expense.

To initiate a return, please contact me with your order number and tracking details, and I will guide you through the process.

I carefully inspect each piece before shipping, but in the unlikely event that your item arrives damaged:

  1. Contact me within 24 hours of receiving your order.
  2. Provide a clear description of the damage and photos showing:
    • The damaged item
    • The packaging
    • The shipping label
  3. I will assess the claim and either replace the artwork or issue a refund.

If your parcel arrives with visible signs of damage, I recommend rejecting the delivery, so it is returned to me for a replacement.

Journey to Neptune is not responsible for any damage that occurs after delivery, such as mishandling in your home.